Contact Us
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We‘re here to help.
Get in touch with our team.
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Whether you have a question about our products, need help with an order, or are interested in partnering with us, we‘d love to hear from you.
Our Location
- Headquarters: 135 Hayrick Lane Mooroolbark VIC Australia 3138
- Sydney Office: 66 Anderson Avenue Panania NSW 2213
- Toronto Office: Unit 19 - 300 Esna Park Drive，Markham，Ontario，Canada，L3R 1H3
Email Us
We typically reply within 24 hours.
sales@swpillow.com
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Our Promise
We are committed to providing exceptional service and high-quality products. Your satisfaction is our top priority.
Frequently asked questions
What is the return policy?
Given the personal nature of thpillows, if the item is damaged or if there is a product defect, contact us. We will work with you to address your concerns and resolve any issues. Each of our products carries a warranty to protect your investment. If you bought your Silver Warmth product online from the Silver Warmth website we accept returns only if the item is damaged at delivery (must be notified within 12 hours) or if there is a product defect. Once your product has been shipped (left the warehouse) incorrect product selection will not be returned or refunded.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Designed in Australia and manufactured in China, our products combine Australian comfort-focused design with advanced Chinese precision manufacturing. Strict quality control is maintained throughout every stage of production to ensure premium comfort, durability, and sleep quality.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.